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Trust Tool Articles

How to Be a Clear Communicator

To the extent that one shares meaning with another, the two parties communicated. Anyone familiar with the academic side of communication can tell you, it’s very difficult for any two people, much less groups, to accurately convey meaning to one another. Our minds are too filled with our own assumptions. For example, suppose I asked…

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The Impact of Compassion

Who do you trust more, firefighters or mortgage brokers? Librarians or lawyers? Nurses or salespeople? One of the biggest reasons for trust is the perception that someone is concerned beyond themselves for the good of the whole. Firefighters and nurses care for others by nature of their jobs. But we wonder if the salesperson really…

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The Greatest Secret of the Magnetic Person

One secret and irresistible quality of magnetic people is that they’re grateful. They are genuinely thankful, and it shows in their interactions with others. Even though we don’t usually think of gratefulness as a major personality trait, it actually goes a long way towards shaping who we are. In fact, Dennis Prager, the researcher and…

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Prioritize to Be Most Effective

While I agree with Ben Franklin’s idea, “If you fail to plan, you plan to fail,” countless companies have wasted time and money on strategic plans that are collecting dust. People spend lots of time planning but very little time turning those plans into daily actionable tasks. Some suggest that putting your goal in the…

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Plan Ahead to Stay Ahead

It’s hard to get a running start on the day without a plan. You don’t want to waste your creative morning time wondering what you should do today. If you want to attack your day instead of having it attack you, use this solid strategy. Take the last 15 minutes of a workday to plan…

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Listening Builds Trust

Growing up on the farm as the youngest of six kids, I learned how to eat fast, talk fast, and interrupt my siblings. Listening has not always come easily to me, and I’m not alone. Listening is a fundamental skill of genuine success, and it’s hard to be great or trusted without it. The benefits…

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Leaders are Readers

My grandmother was known for reading a book a day. I’m not exaggerating! As a matter of fact, she is famous in our family for reading all of the books in two libraries! She had the habit of waking at 4:00 in the morning to have quiet time to read. Grandma Esther loved to learn.…

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How a Trusted Leader Gains an Edge

In the late 1980s, Whole Foods Company Chairman and CEO, John Mackey, set the pay ceiling for his executives at no more than eight times the pay of an entry-level employee. This ceiling has been raised a few times since then, but Whole Foods Company is one of the few international companies to have a…

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Great Leaders Take Responsibility

I have seen time and again how the committed take responsibility for their actions. In our high-litigation culture, there’s always someone else to blame. It can be easy to point the finger at suppliers, underlings, partners, and managers that just can’t seem to get things right. I have yet to meet this mass of completely…

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